Managed Services

Pro-actively maintain your IT systems with a MyTech Solutions Managed Services plan – we remotely monitor your systems to prevent, detect and automatically resolve issues as they occur. Our Managed Services plan is the best way to ensure less system down time, allowing you to continue to work more efficiently.

Remote monitoring and control software

At MyTech Solutions, we utilise revolutionary remote monitoring and control software that has traditionally only been available to large corporations managing IT systems of great volume and complexity. In order to best meet the changing needs of our customers, we have made this software available to small to medium-sized businesses. We call it ‘MyTech Agent’.

How MyTech Agent software works

Using MyTech Agent, we are able to remotely monitor all systems under your MyTech plan. This means we can keep all your IT systems updated, automatically detect any issues, and fix them before something goes wrong. Most issues can be fixed remotely, so there is no call out required.

A single point of contact for all your support needs

Our MyTech Solutions Managed Services plan also includes a premium level of customer service. Our responsive team of qualified technicians and certified network engineers will provide ongoing, expert support, we conduct frequent IT system ‘health reports’, and we also undertake regular reviews with you personally. This ensures you are getting the most from your IT systems and Managed Services plan.

The Benefits

This type of plan has a variety of benefits, all resulting in lowered business risk, increased productivity and ultimately, peace of mind. Our MyTech Solutions Managed Services plan:

  • Frees up time for you and your staff to focus on your core business
  • Provides reliable automated backup systems that will reduce risk to your business
  • Provides remote monitoring and management to avoid delays and costs associated with traditional ‘call-out’ based support
  • Makes your network will be faster, more reliable and more efficient
  • Resolves faults in your system quickly and before they become a problem
  • Provides guaranteed Service Level Agreements (SLA)
  • Reduces the overall cost of your IT maintenance and support.

Tailored plans to suit the needs of your business

Our Managed Services plans are tailored to suit your requirements, combining only the features you need to arrive at a completely customised solution. Depending on your business requirements, your Managed Services plan may include some, or all, of the following:

Your plan may include some or all of the following:

  • Implementation of remote monitoring and control software
  • 24x7 server monitoring, proactive maintenance and remote remediation
  • Workstation monitoring and IT support
  • Laptop management and support
  • Backup solutions for servers, workstations and laptops
  • Anti-virus software implementation and updates
  • Network solutions, including hardware, network layer design, VPN’s, IP addresses, mobile and wireless devices, and security.

Get in touch with us today to find out how we can customise a Managed Services plan to suit the unique needs of your business.

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