IT Support

MyTech IT Support services are a great maintenance solution for clients who require occasional IT assistance, or help with a one-off problems, but don’t want to make a long-term commitment to a service plan. With flexible service delivery – either on-site, over the phone, via remote access or even in-house – we can provide the level of service you require, and deliver it in a way that best suits your business needs.

On-site IT support and maintenance

MyTech Solutions provides on-site IT support throughout most suburbs in the greater Adelaide area. Our experienced and qualified team of technicians and network engineers can come to you when you have any one-off, short-term support issues or project-specific requirements. The benefits of our on-site support include:

  • You are billed by the hour for time spent on-site
  • No call-out fees
  • No travel fees
  • No lock-in contracts

Help Desk service

Our Help Desk service provides you with the flexibility to contact us with any ad-hoc or ongoing maintenance issues. We can provide support over the phone, and can remotely access your systems for investigation. Our remote access service is provided using software that allows us to remotely control your keyboard and mouse while you watch, as well as:

  • Over-the-phone personal service
  • Troubleshooting issues while you watch
  • Billed in short 15-minute support blocks.

Part of your team

Many clients with some level of in-house expertise choose to engage our IT support services on a project-by-project basis to help with ‘big picture’ issues and maintenance. Bring our expertise ‘in-house’ for any issues, projects or maintenance where you require a higher level of technical oversight and assistance, including:

  • Support in project design and scoping
  • Support for hardware refreshes and rollouts
  • Technical advice or a second opinion
  • Contracting on an ad-hoc basis.

Get in touch with us today to find out how we can provide an IT Support solution to suit your business needs.

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