Why Choose Us
MyTech Solutions is an established Adelaide-based IT support and service provider. With a proven track record of servicing clients across a wide range of industries, we understand the unique needs of small to medium-sized businesses. We are committed to providing expert advice, personal service and tailored solutions to meet your IT support requirements.
Our approach to IT support service is to form an ongoing, collaborative relationship with our clients. For this reason, we assign your business a dedicated technician, who becomes your first point of contact and takes care of all of your service needs.
When you call us, you’ll always speak to a real person, and we will always follow up to make sure you are 100% satisfied with our service.
Unlike some organisations, we are true Adelaide locals. MyTech Solutions are, and always have been, based wholly in Adelaide. This means we understand the history and unique needs of Adelaide-based businesses.
Qualified and Experienced Staff
Our qualified staff have been specifically selected for their experience in working with small to medium businesses. They understand the complexities of IT in the ‘real’ world, placing them in the best position to provide relevant, outcomes-focused advice and support. Additionally, our internal systems and procedures ensure all client data is effectively captured and easily accessible at any time. This key component, captured within our ticketing system ‘ConnectWise’, underpins our commitment to the continuity of high quality, responsive and personalised client service.
Fixed Fees & Competitive Prices
One of the benefits of our Managed Service plans is that we fix our fees in advance. This allows our clients to have better oversight of their IT support and service costs. In many cases, our fixed fee model will lead to a reduction in overall IT expenditure.
We implement revolutionary remote monitoring and control software we call ‘MyTech Agent’. Traditionally only available to large corporations to manage their IT systems, MyTech Solutions have made this same software available to small to medium-sized businesses.
Understanding our clients is key to offering advice and solutions that create cost-efficiencies and increase productivity. We see IT support as an ongoing partnership between our business and yours. We therefore take the time to understand you and your business needs so we can develop customised, tailored solutions that are right for your business and objectives.